Private Clients

Qualified Assistance
—

We are able to guide and assist private customers, from the moment an incident takes place, through the efficient processing of the event up to the recovery of damages.

—
DVC PRIVATE ASSISTANCE

We assist private clients from the moment immediately following an incident/accident/personal injury, we support them in reporting the claim, instruct them on how to find the documents necessary for a precise, complete investigation, we answer all calls to provide information and updates on the progress of the claim.

LIFE CYCLE OF THE CLAIM

Receipt of reported claim, document analysis and policy control.

Claim submitted and request made to the company concerned for the claim to be filed.

Customer information on the claim and monitoring of communications from and to the Company.

Assistance and advice up to claim settlement or rejection.

How it works

PRIVATE CLIENT CHARGES
—

Preparatory measures for optimal claims management

Send claim report, relevant policy and all documentation relating to damage/loss (photos, witness statements, estimated damage, etc. ...).

DVC SERVICES
—

Following receipt of claim by the Private Party

Claims Analysis - verification that data entered, policy coverage, and administrative requirements are correct.

Claim registered on management systems.

Constant updates - email confirmation to Client that all communications received from and for the Company concerning any additional documentation supporting the claim have been reported, up to settlement/or closure of the file.

Direct relationship with the Companies – developing loyalty relationships between all operators involved.

ADVANTAGES

Help desk service provided by insurance claims specialists, to focus on all activities supporting the entire claim lifecycle.

Immediate methodological support and direct communication.

Instructions on how to take pictures of damage of any kind and how to procure the documents required for investigation purposes.

Free access to our network in order to take advantage of all the plus features and get best results (approved repair shops, roadside assistance, health care, expert reports and medico-legal examinations).

The chance to use a structure specialized in claims management in order to guarantee greater rights protection.