Insurance Companies

Emergency operations Task Force specialized in reducing the claimsload of  backlogged, blocked or problem cases.

Technical and organizational support, provided by a specific Anti-Fraud Unit made up of professionals with many years experience in fraud risk claims management, aimed at combating speculation from so-called “critical” geographical areas and particular types of reported claims.

A team of liquidators, with many years experience in auditing, are assigned the task of analysing the processes underlying the entire claims management system (open or settled), and the work of the damage estimation network used, in order to highlight and correct areas of inefficiency.

A professional team, specialized in evaluating the effectiveness of the Client’s Internal Audits and Claims operations, with the objective of assessing the reliability of the information regarding claims control provided by the Client, verifying compliance with sector regulations in performing internal audit activities, as well as protecting the Client’s corporate assets.

A specific, internal unit made up of qualified technicians and experts, for the remote monitoring of all restoration phases and the internal control of reports from loss adjusters sent on-site.

Nationwide network of about 150 body shops, all qualified in terms of layout, equipment and integrated services such as replacement cars and vehicle pick-up and return services. All body shops in the network guarantee the supply of spare parts from the original equipment manufacturers only.

A Network of more than 600 Roadside Assistance providers and more than 2,500 tow trucks, operating 24/7, on an exclusive basis, authorised to intervene over the entire national motorway system.

Health Customer Care active 24 hours a day, 365 days a year, phone or online Customer Service Booking, 24 hour-a-day medical assistance, telemedicine, telephone consultations (medical, nursing and psychological), nationwide ambulance transport, medical repatriations all over the world, repatriation of remains, second opinion (CMC medical commission audit), home-based orthopedic care, home delivery of medications.

Help desk, inbound/outbound contact centre and Customer Satisfaction service provided by more than 100 operators, specialized in claims, offering all activities related to the life cycle of the claim. 

Text and numerical data entry, as well as completely modular document digitization services, to meet the specific needs of the customer and the required management system.

Educational training and refresher courses in the insurance field, with specific reference to the area of claims handling, regarding both the regulatory and legal aspects regarding damage compensation as well as the technical and operational aspects related to Direct Indemnity and the activities of Company SARC offices. In addition to so-called “institutional training”, our Educational Area provides a service dedicated to the claims adjuster profession which, by adopting a practical and interactive approach, leads to a full understanding of all the underlying aspects of damage management and handling.

Throughout Italy and Europe, in the event of mass claims, complex claims (fire, theft, natural disasters, technological risks, pollution damage, indirect damage), catastrophic events (floods, earthquakes), liability damage (RCA motor vehicle liability, RC civil liability products, RCT third party liability, RCG general liability, RCO employer’s civil liability covering workers, Professional Liability) and on transported goods. Remote appraisals of documentation and second opinion (CTC central technical assistance)

Throughout Italy and Europe, in the event of mass claims, complex claims (fire, theft, natural disasters, technological risks, pollution damage, indirect damage), catastrophic events (floods, earthquakes), liability damage (RCA motor vehicle liability, RC civil liability products, RCT third party liability, RCG general liability, RCO employer’s civil liability covering workers, Professional Liability) and on transported goods. Remote appraisals of documentation and second opinion (CTC central technical assistance)

Acquisition of road accident reports from the Police in Italy nationwide, and any other official documentation from Public Offices; acquisition of civil and criminal records.

A nationwide network of medico-legal professionals specialised in quantifying injuries resulting from damage/loss in terms of liability and insurance products. The possibility of using remote central medical advice (CMC) and second opinion.

Our modular “smart” management system is completely interfaced end to end with all other Company systems. The choice made by DV Consulting was, therefore, to channel into the management platform the principle of a “tailored” service to fit the real needs of the Client.