Insurance Companies

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Strategic Partnerships

We strategically support companies in all claims-related activities, which are decisive in achieving the goals that have been set.


Claims Management from Investigation to Settlement

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1

Opening claim investigation process, in both paper and digital formats, on our own management system or the Client’s (Back office).

2

Dynamic monitoring of technical provisions and their adjustment in real time based on documentation received.

3

Qualified telephone assistance aimed at providing information and explanations to damaged parties and counterparties on the status of the claim (Front office). 

4

Analysis and evaluation of loss adjuster reports (experts, assessors, medical experts) and subsequent claim settlement (making a valid offer/reaching a settlement agreement following negotiations with a legal advisor) or rejection.

5

Special claims management-related activities: 

  • Technical SARC office (regulations-related company services)
  • CARD (Insurance company direct indemnity agreement) Debtor Management.
  • IVASS (Insurance Claims Supervisory Authority) claims.
  • BDS (Claims Database) implementation.
  • Civil Mediation/Litigation.   
  • Compensation


Runoff

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Emergency operations Task Force specialized in reducing the claimsload of  backlogged, blocked or problem cases.


Anti-fraud and Special Areas

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Technical and organizational support, provided by a specific Anti-Fraud Unit made up of professionals with many years experience in fraud risk claims management, aimed at combating speculation from so-called “critical” geographical areas and particular types of reported claims.


Technical Auditing

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A team of liquidators, with many years experience in auditing, are assigned the task of analysing the processes underlying the entire claims management system (open or settled), and the work of the damage estimation network used, in order to highlight and correct areas of inefficiency.


Security Quality Assurance

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A professional team, specialized in evaluating the effectiveness of the Client’s Internal Audits and Claims operations, with the objective of assessing the reliability of the information regarding claims control provided by the Client, verifying compliance with sector regulations in performing internal audit activities, as well as protecting the Client’s corporate assets.


Damage Estimation Authority

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A specific, internal unit made up of qualified technicians and experts, for the remote monitoring of all restoration phases and the internal control of reports from loss adjusters sent on-site.


Network of Approved Body Shops

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Nationwide network of about 150 body shops, all qualified in terms of layout, equipment and integrated services such as replacement cars and vehicle pick-up and return services. All body shops in the network guarantee the supply of spare parts from the original equipment manufacturers only.


Roadside Assistance

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A Network of more than 600 Roadside Assistance providers and more than 2,500 tow trucks, operating 24/7, on an exclusive basis, authorised to intervene over the entire national motorway system.


Health Care

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Health Customer Care active 24 hours a day, 365 days a year, phone or online Customer Service Booking, 24 hour-a-day medical assistance, telemedicine, telephone consultations (medical, nursing and psychological), nationwide ambulance transport, medical repatriations all over the world, repatriation of remains, second opinion (CMC medical commission audit), home-based orthopedic care, home delivery of medications.


Special Call Center

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Help desk, inbound/outbound contact centre and Customer Satisfaction service provided by more than 100 operators, specialized in claims, offering all activities related to the life cycle of the claim. 


Data Entry and Digitization

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Text and numerical data entry, as well as completely modular document digitization services, to meet the specific needs of the customer and the required management system.


Training

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Educational training and refresher courses in the insurance field, with specific reference to the area of claims handling, regarding both the regulatory and legal aspects regarding damage compensation as well as the technical and operational aspects related to Direct Indemnity and the activities of Company SARC offices. In addition to so-called “institutional training”, our Educational Area provides a service dedicated to the claims adjuster profession which, by adopting a practical and interactive approach, leads to a full understanding of all the underlying aspects of damage management and handling.

Throughout Italy and Europe, in the event of mass claims, complex claims (fire, theft, natural disasters, technological risks, pollution damage, indirect damage), catastrophic events (floods, earthquakes), liability damage (RCA motor vehicle liability, RC civil liability products, RCT third party liability, RCG general liability, RCO employer’s civil liability covering workers, Professional Liability) and on transported goods. Remote appraisals of documentation and second opinion (CTC central technical assistance)


Insurance investigations

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Throughout Italy and Europe, in the event of mass claims, complex claims (fire, theft, natural disasters, technological risks, pollution damage, indirect damage), catastrophic events (floods, earthquakes), liability damage (RCA motor vehicle liability, RC civil liability products, RCT third party liability, RCG general liability, RCO employer’s civil liability covering workers, Professional Liability) and on transported goods. Remote appraisals of documentation and second opinion (CTC central technical assistance)


Access to police reports

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Acquisition of road accident reports from the Police in Italy nationwide, and any other official documentation from Public Offices; acquisition of civil and criminal records.


Own management system

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Our modular “smart” management system is completely interfaced end to end with all other Company systems. The choice made by DV Consulting was, therefore, to channel into the management platform the principle of a “tailored” service to fit the real needs of the Client.