Brokers

02

Process Optimization
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We take care of all claims management activities independently, so that the client company can concentrate on its core business.

Contact us

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OUTSOURCING

We organise and coordinate claims centres in all insurance sectors, guaranteeing excellent service by providing offices, highly qualified human resources, interdisciplinary knowledge and expertise.

LIFE CYCLE OF THE CLAIM

Claim notification, documentary analysis and policy check.

Notification sent and claim initiated with relevant company.

Assistance and advice up to claim settlement or rejection.

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Complementary activities

Claims reporting indicating progress status and consequent settlement of claimant files (injury/loss/damage claims).

Data entry on Company management systems and/or Broker platforms.

Interruption of limitation period for pending/unresolved claims.

Application for deductibles related to payroll books.

Claims redemption CONSAP (concessionaire for public insurance services).

How it works

BROKER DUTIES AND OBLIGATIONS
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Preparatory measures for best claims management

1
Inform Clients – provide all clients with DVC claims office contact details.
2
Send "claim form" created by DVC to standardize claims.
3
Send claim - if the client does not send it directly to DV.
4
Send each client’s policy conditions in order to establish a database for contractual verification.

DVC SERVICES
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Subsequent to receipt of claim by the Broker

1
Claims analysis - verification of correct data entry, policy coverage, administrative regularity.
2
Claims registration in our own or the Broker's system.
3
Constant updates – sending e-mails to the Broker/Client confirming claim has been filed, and that all communications received from and to the Company, relating to any additional documentation supporting the claim, have been reported, up to file closure.
4
Help desk service with claims specialist operators, to provide all related activities.
5
Direct relationship with Companies – building loyalty relationships with all operators involved.

ADVANTAGES

Modular and scalable payment.

Cost is inversely proportional to the volume of claims filed.

Single rate for all types of claims, regardless of value and including all handling costs.

Uniform management processes.

Strategic partnership that adds value to the Broker’s status.

No fixed costs for the Broker and more freedom for our business.

Transparent, flexible and customizable collaboration.

The high level of service offered ensures loyalty between Companies and Brokers.